Digital Configuration Analyst

**Overview**

The Digital Producer will provide expertise and support in areas of digital and online strategy within our team, across the Link organisation as well as our clients and third-party vendors.

Working within a multi-client web based digital environment, the Web Configuration team supports major project and BAU deliverables such as website updates, enhancements and front-end system configuration changes while looking to deliver an exceptional customer experience to stakeholders.

**Key Accountabilities and main responsibilities**
- Perform system configuration changes based on business requirements documents, functional specification documents, delivered in line with Link Group’s software release cycles
- Creation of configuration analysis and change summary documentation, creation of requirements traceability matrix documentation.
- Deliver required changes into staging systems or UAT partition environments for testing, upon receiving stakeholder approval making changes into production environments or partitions
- Assist and support with the end-to-end user acceptance testing, functional changes according to business suitability, overall user experience and user design.
- Assist and support with other general website issues that may arise as part of a wider operational team.
- Perform peer review analysis and feedback sessions to fellow colleagues were appropriate
- Participation in “on the job” skills development, training, knowledge sharing and mentoring programs to assist colleagues and new staff members.
- Work with a variety of teams and stakeholders to plan, analyse, document and propose solutions for affected business areas by mapping business requirements to technical solutions.
- Perform estimation and change impact analysis tasks and or activities were necessary.
- Communication and collaboration with internal and external stakeholders and other product teams
- Key to the success of this role is effective stakeholder management and engagement of
- Clients - to ensure services meet current and future needs including management of different priorities.
- Internal stakeholders - including IT to ensure architectural fit and ongoing service performance; Fund Operations, to ensure fit with target operating model and shared efficiencies and business benefits; and Strategy and Marketing to leverage expertise and ensure alignment.
- Partners/Suppliers - to maximise the benefits that a well-functioning relationship with external parties can deliver.

The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs. In addition, as the role is part of a global team travel and flexibility to work outside standard hours may be required in this role.

**Experience & Personal Attributes**
- Five years’ recent experience working in eBusiness, or digital / online services development or marketing
- Strong experience with Sitecore CMS and a solid understanding of metadata and website analytics.
- Knowledge of HTML, CSS, Azure DevOps, APIs and other web technologies.
- Knowledge of web analytics tools (Google Analytics both UA and GA4 and Google Tag Manager) and the importance of measuring the effectiveness of websites.
- Knowledge of web image formats
- Experience working directly with designers, developers and technical teams both onsite and offsite.
- Excellent interpersonal and communications skills and comfortable in educating others.
- Able to manage multiple priorities and deadlines.
- Able to comprehend the complexity and context of issues at hand and respond accordingly.
- Action and results focused with high level planning skills.
- Strong attention to detail, with the ability to provide timely, professional support, advice, training and analytics/reporting for existing digital products/services and contact management systems, both to internal and external stakeholders.
- Effective problem identification and resolution skills.
- Adaptability to working hours in order to meet business needs.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation admini