Floor Attendant

4 days ago

Byron Bay, Australia Light Years Full time

Location
- Byron Bay
- Role type
- Casual

***:
**The Venue**:
**THE SMOKING CAMEL**:
**THE VENUE**:
Moody, monochromatic and intimate, Moonlight is a contemporary hibachi grill and wine bar located a stone’s throw away from the Byron foreshore. Here you’ll find a concentrated menu showcasing classical Japanese cuisine reinterpreted into unexpectedly bold and flavourful ways, along with a sophisticated cocktail menu and a broad selection of biodynamic wines picked at the peak of their lunar cycle.

We are currently seeking enthusiastic Floor Attendants to join our talented team.

‍

***:
The Floor attendant is responsible of all elements of Front of house service. The Floor attendant is in charge of Customer service & sections, following Moonlight sequence of service, food & beverage quality control and team work.

**ABOUT YOU**:

- Focusing on achieving the best customer service & showcasing Moonlight to the highest standard possible.
- Experience in a fast paced and high volume venue
- Great work ethic and loves working with a team.
- Outstanding Customer service & relations
- Biodynamic wine and Japanese cuisine knowledge - _looked upon favourably, but not essential_

**BENEFITS**:

- Fantastic salary, tips and staff discounts at all our venues
- A work life balance
- An opportunity for career development and growth

**KEY RESPONSIBILITIES**:

- Checklists - Complete the opening & closing check lists. Ensure updated check lists are displayed in designated areas at all times;
- Customer Complaints - Handle all customer complaints when working on shift and improve customer experience in store. Always communicating with your manager about a customer complaint and taking guidance on how to deal with the situation. All customer complaints must be communicated with the manager on shift.
- Wine service - Learning wine service and basic wine knowledge.
- Opening & Closing the Venue - Present Venue in accordance to VM, correct lighting, music control, cleanliness, uniforms and all table presentation.
- Deep Clean - Fortnightly deep clean of FOH & BOH to be run by Restaurant Managers.
- Food & Beverage knowledge - must attend all training or group training to ensure knowledge of the menu is developed to full ability.
- Team work - Working with your team to create a fun and happy environment in house & with all staff.

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