Underwriting Assistant

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**The Role**

As a key member of the Property Underwriting, the role is responsible for assisting the Business unit to underwrite and process Property business in order to achieve profit, growth and retention targets in line with the strategic objectives. The position will also be responsible in building and maintaining strong relationships that delivers excellent customer experiences.

**Key Responsibilities**

**Process and manage Property Policy adjustments, new business and renewals**

Primarily accountable for assisting in the underwriting of renewal and new business risks by providing processing, administrative, and underwriting support whilst operating within specific risk acceptance authorities and guidelines.

Process requests include:

- Renew a Policy
- Adjust a Policy
- Update customer information
- Produce claims reports as requested by internal and external customers
- Survey Requests
- Produce Policy Documents
- Process New Business, Renewal & Endorsement premium
- Transact on an online underwriting platform
- Operate within team structures and workflow systems

**Portfolio Performance**

The role is accountable for assisting the Business Unit in achieving renewal retention, and profitability targets in accordance with business objectives by actively following up outstanding renewal business, assisting Underwriters, Lead Underwriters & Managers with day to day Policy Management.

Business Plan Objectives

To contribute to the achievement of annual performance objectives set for the Business Unit by:

- By providing feedback on market pricing
- Identifying competitor activity and providing feedback
- By being reliable and focused in delivering delegated tasks

**Manage and resolve credit services issues.**

To support Credit Services in the collection of outstanding premium
- Resolve Credit Services enquiries on a timely basis.
- Action monthly credit control reports.
- Consult with customers on credit issue.

**Customer Relationships**

This role is accountable for building and maintaining relationships with intermediaries. As such this role is accountable for maintaining the CGU profile in the market place to assist with new business sales and renewal retention rates.

**Skills & Experience**
- Previous customer service experience
- Minimum 12 months experience or exposure to General Insurance
- Good verbal and written communication skills (essential)
- Tertiary Degree/Diploma/Certificate
- Insurance qualification at ANZIIF Associate level or Tertiary qualification in related financial field

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.