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Guest Services Team Leader Reservations

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Currumbin, Australia Wildlife Currumbin Sanctuary Full time

**About National Trust Queensland & the Currumbin Wildlife Sanctuary**
Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary (CWS) is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

As we continue to welcome visitors to the Currumbin Wildlife Sanctuary, we have an opportunity for a driven and passionate Casual Guest Services Team Leader to join the team and deliver stand-out leadership skills and exceptional service to our guests.

**About the Role**

**About You**

You will ideally have experience in a similar role and can work productively and cooperatively within a team and can follow direction without supervision and demonstrate initiative to complete tasks. You must have an energetic and driven approach to the role and be able to demonstrate a strong knowledge of inbound markets especially Chinese, Japanese, Korean and Indian markets.

Other key skills and attributes we are looking for include:

- You will require at least 3 years’ experience working in a guest services role (within a similar field or industry preferred but not essential)
- Another language (Mandarin or Japanese preferred but not essential)
- Strong level of organisational and time management skills essential
- Effective verbal and electronic communication skills are essential as well as the confidence and ability to deliver the best outcomes
- A professional standard of personal presentation is essential
- High level computer ability with Microsoft Office suite and POS/Reservations systems
- Must be comfortable working in an environment that includes mammals, birds and reptiles & be willing to work outdoors in all weather conditions

**What we can offer**
Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State '“ we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- Benchmarked Salary
- Free On-Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Currumbin Wildlife Sanctuary Family & Friends Passes
- Access to 470+ fitness facilities through Fitness Passport for you and your family