Services and Programs Team Leader

Division: Corrective Services NSW
- Location: Cooma, NSW, AU, 2630
- Req ID: 76056

**Services and Programs Team Leader**
- Location - Cooma Correctional Centre
- Employment type - Ongoing
- Salary - Clerk Grade 7/8 $113,574 - $125,719 pa plus superannuation and leave loading

**Your role**
- As a Services and Programs Team Leader, you'll be at the helm of a dynamic team, steering accredited programs and services within correctional centres. In this pivotal role, you'll oversee and mentor Services & Programs Officers, ensuring excellence in practice, ethics, and safety.
- Your leadership will be crucial in delivering impactful programs, advancing offender rehabilitation, and boosting community safety.

**What you’ll do**
- Plan, coordinate, and monitor the daily delivery of services and programs to inmates in the correctional centre, ensuring appropriate resources and consistency in program implementation.
- Facilitate and deliver accredited and approved programs within custody locations.
- Provide professional supervision to Services and Programs Officers, offering guidance, allocating daily tasks, and verifying work quality to ensure effective delivery of programs that reduce re-offending.
- Lead, motivate, and support your team to perform their duties efficiently and ensure compliance with policies and procedures. You will also play a key role in their professional development through Performance Development Plans (PDPs).
- Review and approve reports submitted to courts, the State Parole Authority, and other statutory bodies to ensure accuracy and adherence to standards.
- Prepare written advice for internal stakeholders, offering solutions and insights on critical issues related to offender services and program delivery.

**What we’re looking for**
- Broad knowledge and understanding of contemporary correctional programs and practices, including alcohol and drug interventions, crisis and welfare services, and programs aimed at reducing re-offending.
- Demonstrated experience in facilitating group-based behavioural change programs, with a proven ability to engage and motivate participants.
- Download the role description.

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Applications close**06 August 2025 at 11:59pm AEST.

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**_ The Welcome Experience_**:

- The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.