General Manager

** Full time permanent position**: - **Manage a full-service spectacular hotel with grand architecture and opulent interior reflecting rich history and heritage**: - **Great opportunity to lead a medium sized team located in Werribee South overlooking the lush gardens set amidst of 10 acres** The iconic Mansion Hotel & Spa is seeking an experienced General Manager with strong leadership skills to lead a team of over 120 team members to drive growth and deliver exceptional service to our MICE, Wedding, Leisure and Spa guests. **HOW TO BE SUCCESSFUL** You need to have the ability and drive to achieve results across all dimensions of the balanced scorecard which includes: financials, customer, team and strategy. Just as importantly you can adapt to our culture and embrace our values. Last but not least, you like to dream big, with a hunger to succeed and lead from the front in a hands on manner to successfully leverage the ongoing success of this beautiful property. **ABOUT THE ROLE** - Drive exceptional financial results through exemplary cost control and revenue management by developing and executing commercial plans in conjunction with the hotel leadership team - Implement delivery service strategies and initiatives with the aim of exceeding guest experience expectations - Demonstrated ability to manage and lead a medium sized team with strong leadership skills for high engagement and performance across all metrics - Strong administration and reporting skills for presenting monthly analytics on business performance with attention to detail - Has a can-do attitude with a strong focus on quality and output - Work with key talent to develop creative, identify opportunities for innovative food and beverage and accommodation concepts and offerings - Manage sales processes and teams to superior results - Have proven results in driving top line revenue in a competitive market - Build strong relationships with third party service providers to maintain property requirements - Strong financial acumen is required - Drive exceptional customer satisfaction in a boutique luxury setting - Engage in strategies focusing on exceptional employee leadership and retention - Build your team leaders through a combination of hands-on management, coaching and mentoring to set our signature standard of authentic, boutique hospitality - "the Lancemore way". **ABOUT US** Founded in 1986, **The Lancemore Grou**p is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. - Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines; - We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company; - We are a high performing workplace that believes in developing new talent and empowering people to drive their own results; - We value our people and, as such offer career progression, generous staff discounts, company wide incentives and team social activities. Every day, our employees have a direct impact on our guest satisfaction and successful operations. Our size gives us the ability to harness the potential in each and every employee - they are never just a number, but truly valued contributors to our success Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position. **If you are a driven hospitality professional who realises the tremendous opportunity that this role offers, we want to hear from you** **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth **Follow us on LinkedIn