Customer Care Representative Full Time

2 weeks ago

Abbotsford, Australia Munro Footwear Group Full time

Work with a fantastic Customer Care Team for Australia's largest Footwear Group
- On-the-job training
- Full-time hours

At Munro Footwear Group (MFG) we have an opportunity for a highly motivated customer service-focused individual to join our **Customer Care**in a Full-time capacity**

**About the role**
- Answering inbound calls and assisting customers with their enquiries
- Handling support/ticket requests in accordance with KPIs
- Using multiple systems - **Contivo, Infor M3, Gmail, BoldChat and Magento**:

- Processing returns, exchanges and refunds for customer orders

**About you**
- Previous customer service experience in a call centre or retail
- Great time management and an ability to take initiative and multi-task
- Ability to perform within agreed SLAs & KPIs
- Well-developed interpersonal skills alongside exceptional written and verbal communication
- High standards and attention to detail

**About us**

With more than 290+ stores and 2500+ employees nationally and our state-of-the-art distribution centre, we are Australia's leading retailer and wholesaler of fashion and comfort footwear, owning and operating some of Australia's most iconic brands including Bobux, The Trybe, Midas, Mollini, Cinori, Mathers, Williams, Diana Ferrari, and Australia's largest online footwear retailer, Styletread

As a family-owned company, at Munro Footwear Group (MFG) we value our team, our loyal customers, and our dedicated suppliers. We work hard to play hard, we celebrate each other, and we believe every Team Member is an essential part of our ongoing success.

**What we offer**
- Generous employee discount for you and your immediate family
- Flexible Paid Parental Leave
- Career Growth and development opportunities with a fun & friendly team
- Through our Employee Assistance Program (EAP) you'll have access to professional and confidential counselling and support services

**PLEASE NOTE** - This role is Full Time Monday - Friday

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