Manager - Statewide Home Care

**Manager State-wide Home Care Services**

**Based in Launceston or Hobart**

**Who are we?**
OneCare is a not-for-profit organisation that has provided aged care services to Tasmanians for more than 40 years. Our care is founded on the principles of compassion, respect and dignity for the individual and designed for each individual to meet their specific needs. We pride ourselves on our commitment to our employees, who we aim to support in every aspect of their roles.

**About the position**
We are seeking a full time Manager State-wide Home Care Services to lead our state-wide Home Care teams in the North, North West and South.

We require a dynamic individual that prioritises effective communication, leadership and collaboration within team It is essential that you are an experienced leader who has had managerial roles in Home Care, Aged Care or other customer service focused organisations. A solid understanding and experience of the Aged Care Quality Standards would be ideal.

The Manager will actively foster and develop our regional Home Care teams, empowering them to deliver services that enhance consumer well-being and support them in living life on their terms. With a strong focus on growth and innovation, the Manager will expand service delivery into our three regions while upholding service compliance standards.

We care deeply about our residents, our staff and the jobs we do each day. Our workplace is caring, supportive and down to earth. We’d love to welcome someone who shares our values and is comfortable relating to people from all walks of life.

If this sounds like you, we’d love to hear from you.

**More about the role**:
As Manager State-wide Home Care Services you will report directly to the Chief Financial Officer and be a major contributor to OneCare’s leadership team. The role includes but is not limited to:

- Lead strategic expansion of OneCare’s Home Care services, focusing on increasing Home Care Package numbers as mandated by the Board of Directors. Achieve overall consumer growth targets across CHSP, VHC, DVA, and fee-for-service, aligned with directives within the OneCare Strategic Plan 2021-2025.
- Promote Home Care in the community to boost service growth, broaden networks, and enhance brand visibility across Tasmania. Engage with the wider community to attract consumers and meet growth objectives.
- Foster stronger internal collaboration among independent living villages, residential aged care, and home care services to achieve growth targets effectively.
- Proactively market Home Care services to existing and potential residents of independent living villages.
- Advocate for Consumer Directed Care and continuity of care, ensuring operational standards meet and exceed expectations, as evidenced by consumer surveys.
- Ensure Home Care program and services comply with and surpass Aged Care Quality Standards, maintaining accredited status consistently.
- Navigate the introduction of the Federal Government’s Support at Home Program, ensuring compliance with regulatory and funding requirements.
- Provide mentorship, training, and leadership to the Home Care team, focusing on performance management and professional development.
- Develop and promote the Education calendar for the Home Care team.
- Effectively manage the Home Care budget to achieve improved financial results and longer-term financial sustainability associated with the Home Care business segment in collaboration with the CFO and the corporate financial team.
- Cultivate enduring relationships with key internal and external stakeholders, addressing challenges, resolving disputes, and fostering commitment to strategic system enhancement.
- Actively engage in relevant Home Care workshops, conferences, and industry programs to remain at the forefront of best practices.

What you bring to the role:

- Relevant Tertiary qualification or extensive experience in Community Cervices, Leadership and Management or other relevant area.
- Sound understanding and/or experience in the Home Care sector including the delivery of Home Care Packages.
- Proven track record in developing and implementing strategies that result in significant consumer growth in the Home Care sector.
- Ability to effectively manage budget expectations to ensure financial sustainability.
- Advanced customer service and conflict resolution skills.
- Leadership skills and the capacity to improve workplace culture that leads to strong team engagement and improved team effectiveness.
- Ability to critically analyse information, craft high level written reports that can guide decision making and be tabled at a Board level.
- Strong verbal and written communication skills.
- Ability to develop and maintain professional relations across a range of internal and external stakeholders.
- Experience supporting a team through continuous improvement.
- A current Driver’s Licence.
- Working with Vulnerable people NDIS

What you get in return:

- Generous sala