Support Lead

5 days ago

Brisbane, Australia Cognizant Full time

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story. Position Summary As a Support Lead, you will make an impact by necessary L2 support / Issue resolutions. You will be a valued member of the RCI APAC App Support team and work collaboratively with Manie Bloem, International Support Team, and WVRAP Development Team. **In this role, you will**: - Lead and manage the support team, ensuring that everyone is aligned and working towards common goals - Resolve production incidents, perform root cause analysis, and implement preventative measures - Prioritize and manage high-severity incidents to ensure they are resolved within SLA, minimizing the impact on the client's operations - Keep clients informed about the status of ongoing projects, any issues that arise, and the steps being taken to resolve them - Analyse and understand client requirements to ensure the development meets their needs What you need to have to be considered - Experience in SSIS (SQL Server Integration Services) for data integration. Strong analytical skills and Ability to analyse and understand issues and provide fix independently or engage the relevant team to remediate the issue. - Proficiency in Java and J2EE (Java 2 Platform, Enterprise Edition). Experience with Spring Boot, Hibernate, and building REST APIs - Proficiency in Oracle Database, MySQL, MSSQL **These will help you stand out** - Coordinate with third-party software/service providers responsible for software maintenance and development - Strong understanding of SOX and PCI DSS regulations - Working knowledge of ITIL processes, Strong understanding of incident management, change management, and service delivery - Willingness to provide off-hours support during weekends or critical situations - Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) and system metrics - Analyse data from monitoring tools to identify performance bottlenecks and recommend improvements Salary Range: >$100,000 Date of Posting: 28th of May 2025

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