Customer Service Representative

1 week ago

Sydney, Australia Splend Full time

**Role**: Customer Service Representative

**Location**:Sydney CBD

**Hours**:Friday 9am - 4pm

Saturday & Sunday 1:30pm - 10:00pm

Monday 12:00pm - 7:00pm

**About us**

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.

But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

**About the role**

The Customer Service Representative role will act as the first point of contact between Splend and its current and potential customers. This phone based role, based out of our Sydney CBD office, will be responsible for supporting our customer facing team on the ground in the hubs across Australia, by resolving any queries or enquiries in a timely manner.

**Responsibilities**:

- Working to solve customer issues, complaints and questions.
- Ensuring notes are added to our CRM system after each interaction.
- Contacting customers to book in their vehicle for a service when it becomes due.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal/team qualitative and quantitative targets.

**What you’ll bring**:

- Minimum 1+ years experience in a customer service position
- Be a natural problem solver
- Have superb communication skills both written and verbal
- Be tech savvy and pick up new systems with ease
- Naturally work to offer a best in class customer experience
- Present a cheerful, positive manner with customers
- ** Comfortable with the rostered hours of Friday 9am - 4pm, Saturday & Sunday 1:30pm - 10:00pm, Monday 12:00pm - 7:00pm**

**What we offer**:

- Performance based bonus
- Salary packaging with 15% employer contributions for Electric Vehicles
- A day off on your birthday
- Employee Assistance Program
- Dedicated Learning & Development platform

Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.
- At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth._

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