Collection Officers

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

Based in Ormeau, you will be responsible for managing customer accounts by ensuring timely payments of outstanding amounts. You will also work closely with customers to understand their financial situations and develop strategies to improve payment compliance. Additionally, maintain accurate records and communicate effectively with internal stakeholders to ensure smooth operations.

**How will you CONTRIBUTE and GROW?**:

- Manage customer accounts by monitoring outstanding amounts and taking appropriate action to ensure timely payments
- Develop strategies to improve payment compliance based on individual customer circumstances
- Maintain accurate records of all transactions and interactions with customers
- Communicate effectively with internal stakeholders to ensure smooth operations
- Provide support to other members of the collections team as needed

**Are you a MATCH?**:

- Experience in debt collection or account management
- Strong communication skills (both written and verbal)
- Ability to multitask and prioritise tasks effectively
- Knowledge of relevant industry regulations and standards
- Have strong computer literacy with the proven ability to manage multiple databases for data entry and drawing information efficiently
- Demonstrated commitment to providing exceptional service and helping resolve customer queries and complaints
- Excellent phone manner

**About Air Liquide**:
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

**Our Differences make our Performance**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.