Account Support

**Description**:
**About the Company**:
Streem delivers comprehensive and realtime Print, Online, Television, Radio and Social media intelligence to corporate and government media teams across the ANZ market, helping them to monitor, analyse and respond to news as-it-happens. A challenger business in a highly monopolised market, Streem applies technology and human intelligence to deliver customers a fast, flexible and innovative media monitoring and analysis platform on Desktop, Tablet and Mobile. Streem is seeking significant growth as it challenges the monopoly provider and presents a new and exciting media intelligence experience to the market.

**Benefits and perks**:

- Working with a group of 140+ dedicated, motivated, and loyal staff
- Premium in-house dining (lunch) prepared by Streem’s dedicated chef 4x days per week
- Snack bar filled with fresh fruit, freshly-made baked goods, assorted breakfast items, and tea/coffee
- A Talent Referral scheme, rewarding you the value of $2k per successful referral
- Access to education and training paid for by Streem, to the value of $3k per year for each staff member + access to salary sacrifice
- Corporate Massages and external reward activities
- Flexible working environment
- Additional leave including your birthday and mental health days when you need them
- Access to an Employee Assistance Program (EAP) paid for by Streem, providing you an outlet for confidential support in your personal and professional life
- A range of corporate discounts on homeware, kitchenware, movie vouchers, tech gear, and much more.

**The Role**:
Our team is growing and we are looking for a switched-on, media-savvy Account Support to join our Customer Success team. This is an **Entry-Level role**, you’ll work closely with customers to build, implement and manage their Streem platform to ensure their business needs and challenges are supported.

**Experience Required & Additional Information**:

- Entry Level
- Bachelor’s Degree (or currently undertaking study)
- On-the-job training will be provided, however, a background or education in Media/Communications/Journalism is preferred.
- **Status**: Full Time, Part time, or Casual
- **Location**:Sydney, Australia

**Focus**:
The Account Support role is split between existing customer and team support. You will be required to support Streem’s existing customers in using the company’s realtime media intelligence platform and to provide day-to-day account management service.

**Responsibilities**:

- Supporting Streem’s Account Management team with day to day tasks associated with customer support, including data entry, brief building, brief exports and testing new product
- Building new customer briefs and working alongside the Account Management team to deploy Streem to new customers
- Liaising with Streem’s Account Management team and feeding back customer requests to ensure the platform/product meets their requirements
- Database maintenance, data entry, and exporting data for reporting
- Quality control of news content flowing through the platform
- Producing transcripts, summaries, and downloadable media items
- Preparing media brief documentation for clients

**Skill and Experience**:

- Excellent verbal and written communication skills
- Proactive and enjoys a face-paced environment
- Strong customer-facing skills with the ability to take initiative and adapt to changing situations
- Have a keen interest in the Australian media landscape
- Positive can-do attitude, energetic, and media-savvy
- Ability to manage conflicting priorities and deadlines while maintaining sharp attention to detail
- Experience working with Excel, Project Management Tools/CRM tools/Boolean Search is an advantage
- Bachelors or Masters Degree in Communications/Media/Public Relations/ or relevant field are preferred
- Australian permanent residency or be an Australian citizen
- Prior experience in Customer Success will be highly looked upon

**Role Type**:

- Remote - Temporary - Part-time - Entry level

**Company Overview**:

- Streem delivers comprehensive and realtime Print, Online, Television, Radio and Social media intelligence to corporate and government media teams across the ANZ market, helping them to monitor, analyse and respond to news as-it-happens. A challenger business in a highly monopolised market, Streem applies technology and human intelligence to deliver customers a fast, flexible and innovative media monitoring and analysis platform on Desktop, Tablet and Mobile.