Trade Services Specialist

The **Trade Services Specialist **establishes relationships, enhances brand awareness, and drives new business opportunities. Using strategic selling and problem-solving skills, they grow the Trade business and sales channels, emphasising mental flexibility, a "get to yes" mentality, and a positive "open to learn" attitude.

**Responsibilities**

**Results & Service**
- Collaborates with Business Sales Account Manager to drive new Trade account prospects and support quotes, Design Briefs, and Trade Orders.
- Acts as the main point of contact for stores on Trade matters, providing guidance and training to Store Associates.
- Manages Trade Members through the shopping process, handling follow-up requests.
- Maintains a systematic approach to lead management, actively pursuing opportunities and building relationships.
- Expands Trade Member base through industry awareness, event attendance, and proactive promotion of new products.
- Contributes significantly to achieving monthly, quarterly, and annual Trade sales goals.
- Focuses on exemplary customer service standards for both internal and external customers.

**Development of Self and Others**
- Support the Business Sales Account Manager in training and educating store teams on effective B2B selling and outreach best practices.
- Ensure adherence to consistent B2B processes across all brands and locations.
- Coordinate and support stores in planning in-store events.
- Take the initiative to develop a self-improvement plan for continuous professional development.

**Provide Influential Leadership**
- Maintain open communication and create an environment where all associates are treated with fairness, dignity, and respect, aligning with our People First philosophy.
- Demonstrate behavior that respects the backgrounds, experiences, and cultural differences of others, while upholding the integrity and values of the company.
- Encourage a participative, creative, and learning-oriented work environment.
- Ensure compliance with all Company Policies and Procedures and promote adherence among all associates.

**Qualifications**
- Passion for furniture and interior design
- Previous experience in B2B sales and/or retail preferred
- Proficient in WSI Room Planner, Microsoft Office (PowerPoint, Outlook, Excel)
- Sales and service experience with a successful track record
- Excellent project management, communication, and organisational skills
- Proficient in current operating and ordering systems

**Requirements**:

- Strong relationship-building skills, both internally and externally
- Effective management of concurrent priorities in a fast-paced environment
- Proactive problem-solving ability
- Up to 20% travel required for store visits, client interactions, and trade shows
- Detail-oriented, works well independently and collaboratively
- Team player with a results-driven mindset
- Values and vision-driven, motivated to succeed
- Brand and Product Ambassador
- Prioritises WHAT is right over WHO is right
- Self-aware and receptive to feedback
- Constantly strives for personal improvement

**Physical Requirements**
- Local or interstate travel may be required on occasion.

**_Please note, this position description may not encompass all duties and responsibilities._**

Williams-Sonoma Australia Pty Ltd. is a multi-channel specialty retailer of high quality products for the home.

In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing.

Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Established in Australia in 2013, Williams-Sonoma Australia Pty Ltd. currently operates 20 retail locations and 4 e-commerce websites, and employs more than 350 people across corporate and retail operations.

Discover all you need for home from our four iconic brands: Pottery Barn Australia for timeless, exclusively designed furniture, decor and gifts; Pottery Barn Kids Australia for stylish, high-quality furniture and accessories for babies and kids; west elm Australia for modern home furnishings that are authentic, approachable, affordable and sustainably produced; and Williams Sonoma A