Operations Supervisor

**About the role**:
An exciting opportunity has become available for a Supervisor to lead our **Special Services **operations at our **Brisbane Airport Depot. **This crucial role will be responsible for handling all Special Services products from clinical samples to election papers, firearms and life-saving blood. Your focus will be to drive operational excellence by managing and controlling aspects of the operations whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of operations/logistics, customer service and contemporary leadership principles are key.

**Key responsibilities**
- Lead, motivate and empower employees through effective and open communication, excellent leadership, regular performance feedback and teambuilding in order to maximise customer satisfaction, employee satisfaction and team productivity.
- Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
- Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
- Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
- Ensure continuous improvement and share best practises implementation
- Initiate and Implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost
- Explore opportunities to improve service level in the most cost-efficient way
- Ensure all resources are focused to achieve high quality service performance
- Ensure staff are trained identifying training needs and implementing programmes and people development strategies

**Experience required**:

- Sound and relevant experience in a fast-paced environment
- Safety-first behaviours, ensuring the business minimises risks wherever possible
- Proven track record of building business revenue and net profit
- Knowledge of optimisation/continuous improvement techniques
- Quick-witted problem solver
- Understands communication requirements in a multi-cultural and diverse environment.
- Proven experience and knowledge in effective training, coaching and people management practices, including leadership development

**Philosophy & Culture**

Our People-Service-Profit (PSP) philosophy drives all that we do. We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for our business to be successful. Our success in the industry is attributed to our people. Through our PSP philosophy, and the four values that underpin our culture - Caring, Results, Order and Learning - we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers; that cares for our employees’ wellbeing; and, that recognises and values the contributions of our staff, both individually and in teams.

**Benefits**
- Lead a team of dedicated warehouse employees
- Training and continuous learning opportunities available
- Competitive base salary + super + company mobile
- Uniform provided

**The Company**

FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.