Client Care Representative

2 days ago

Gungahlin, Australia Animal Emergency Australia Full time

Pet well-being discounts (including treatments and products)
- Gym discounts (Fitness Passport)
- Lucrative penalty rates

Canberra Vet Emergency Service (CVES) is looking to hire a dedicated client care representative on a casual basis.

**About CVES**
At CVES we are available to help critical and unwell patients when they need it most. We operate from 6pm to 8am on weeknights, and 24 hours on weekends and public holidays. We have varied shift hours available to suit your needs, including afternoon, overnight and weekend days which is perfect for work life flexibility, while also saving lives and supporting clients

Our patients mean the world to us, and they are our greatest inspiration. We strive to get patients home to their families, and it’s the hard work of our dedicated team that bonds us all closely and creates a positive culture on the floor. Our leaders care deeply about our staff, including the direction of career progression and ensuring everyone has a good work life balance. We are proud to be an inclusive workplace, encouraging people to be their best authentic selves.

**About the Role**
Our Client Care Representative role is the main connection between our clients and the clinical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care. This starts from the time they come through our doors to when they leave and beyond. We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors.

This is a casual position within an afterhours emergency clinic so flexible availability is required.

**What does CCR life look like at CVES?**
- Providing exceptional care to clients and pets including triaging pets on arrival
- Communicating pet updates to clients and answering their queries
- Collaborating with the broader team regarding updates, pet’s needs and finance information
- Assisting clients with finance and insurance claims
- Cash handling and daily reconciliations
- Adhoc administrative duties associated with running the front of the clinic
- Range of shift days and times available

**About You**
- Customer service experience
- High degree of resilience
- Quick thinking and thrive in a fast-paced environment
- Knowledge of animal triaging or experience in a veterinary environment (preferred)
- Personal mode of transport (essential for shift work)

**Paws & Perks**
- Pet well-being discounts (including discounted treatment and products)
- Discounted gym memberships (Fitness Passport)
- Appealing hourly rate $27 - $31 + 25% casual loading + super
- Refer a Friend program & rewards
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- The opportunity to transfer across the company to fulfil your further career aspirations
- Collaborative and supportive team that will help to develop your career

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