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Housekeeping Manager

2 weeks ago

Brisbane, Australia Josh Hospitality Services Full time

**Responsibilities**:

- Direct the strategic planning, development, and execution of all administrative and operational functions within the housekeeping division.
- Administer financial operations, emphasizing budget management and expenditure control.
- Enhance guest satisfaction by ensuring exceptional room cleanliness and quality.
- You will be required to spend a reasonable amount of time per day with rooms and public area inspections, including checking all VIP Rooms.
- To check rooms according to standard of the hotel.
- To co-ordinate all staff requirements daily, ensuring sufficient and effective staffing is provided in all sections of the department and that maximum efficiency is being maintained.
- To create a roster for all housekeeping staff, liaising with hotel management regarding special staffing requirements.
- To handle all staff requests and to keep records up to date.
- To conduct interviews with prospective employees and assist in the hiring process.
- To keep all housekeeping files and staff files are up to date and in good order.
- To prepare productivity reports daily.
- Oversee the smooth handling of lost property so that all items are collated, stored and redistributed correctly.
- To conduct checks on all Housekeeping keys to ensure that all keys are accounted for.
- To work closely with the Hotel management team in determining policies and setting of standards throughout the department.
- Assist in stocktakes and special projects.
- To ensure compliance with Workplace Health and Safety procedures within the department.
- To ensure that quality procedures are followed, and quality standards are maintained.
- To maintain working relationships with the clients and other relevant parties.

**Core Tasks**:

- Budget Oversight
- Guest Service Excellence
- Room Quality Assurance
- training
- brand standards
- managing performance
- communication style
- managing relationships & people

What Are We Looking For?
- **Experience**: Minimum of 1- 2 years in a housekeeping management role in 4 - 5 stars hotel
- **Team Leadership**: Proven success in managing teams effectively.
- **Efficiency**: Ability to perform well under pressure.
- **Skills**: Strong leadership, interpersonal, training, and development abilities.
- **Communication**: Excellent verbal and written communication skills.
- **Safety Knowledge**: Essential understanding of Workplace, Health, Safety, and Hygiene standards.
- **Guest Service**: Passion for delivering exceptional guest experiences.
- **Technical Skills**: Experience with Excel and Deputy software is a bonus.

Australian Citizens/Residents only need apply.

NB: Only suitable applicants can be considered. Permanent Residents of Australia encouraged to apply.

Pay: $75,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

Work Authorisation:

- Australia (preferred)

Work Location: In person