Customer Service Officer

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity
Minkara Resort Retirement Living is set on over 30 acres and is perfectly positioned in Sydney's Northern Beaches, offering sweeping views of sparkling ocean. As a passionate people person, you will be the first point of contact for residents, providing a wide range of administrative and 'all-rounder' support to help ensure the smooth running of the community. In this unique role, you will work to provide front-of-house reception and administrative duties, attend to any emergencies, build resident rapport and assist with tasks around village. 

This is a permanent part-time position working every, Thursday and Friday 9am-5pm.

What we offer

• $30.75/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances 
• A close-knit, caring and friendly team of staff and residents
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Opportunities for further career progression
• Be part of a friendly and supportive team in a caring retirement living community

You will

• Provide general administrative support including reception duties, greeting residents & visitors and ensuring common areas are inviting
• Assisting with the distribution of mail & email correspondence, ordering of stock, preparing newsletters, updating contact lists and organising bookings
• Attend to a wide range of 'all-rounder' tasks around the village such as assisting for events
• Liaising with internal and external stakeholders such as residents, visitors, community groups, contractors and fellow company colleagues. 
• Provide a caring, safe and inspiring environment that supports our residents in living their lives to the fullest through the latter stage of their ageing journey 
• Complete general ad-hoc duties delegated to you by the Community Manager and provide vital support to them in their absence
• Have a passion for building on resident satisfaction and engage with multiple stakeholders at once

What you will bring

• Experience in a customer-facing Administration or Reception environment (such as in Retirement Villages, Tourism, Corporate Offices or Hospitality)
• Intermediate computer skills and adaptability to learn new software programs 
• Demonstrated ability to coordinate work and prioritise work to meet deadlines and commitments
• Current Police Check certificate (required, but we can complete for you)
• Two COVID-19 Vaccinations (required)

Who we are

As a leader in retirement living, with 30 years' experience,  Aveo provides the stability and confidence to try new things and keep innovating. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next?

Apply now and take to first step in Bringing your Passion to life We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.