Booking Professional

2 days ago

Melbourne, Victoria, Australia beBeeReservation Full time $63,000 - $83,000
Reservation Agent Role

Our organization is looking for a Reservation Agent to work in a dynamic and fast-paced environment. This position will be responsible for handling reservations and inquiries from various booking channels, working closely with the Reservations Manager and other team members.

  • Key Responsibilities:
  • Process and handle reservations and inquiries efficiently
  • Conduct pre-arrival checks to ensure accurate guest history and relevant booking information
  • Manage no-shows and late cancellations, processing charges accordingly
  • Verify bookings made yesterday from all channels and update profiles and booking comments as needed
  • Facilitate seamless communication with Starwood customer contact centers, SPG, and CEM teams
  • Collaborate with the Reservations team to generate incremental revenue through upselling and promoting hotel services and amenities
  • Ensure smooth guest arrival experiences by maintaining close communication with relevant teams
  • Assist with inventory control and balance inventory levels
  • Provide extensive knowledge of hotel services and facilities to answer guest inquiries
  • Address guest complaints promptly and escalate to management if necessary
  • Support group reservation management, including room block monitoring, reporting pickup, VIP accommodations, and client correspondence
  • Additionally, assist with Front Office duties, including guest services and service express jobs when required

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