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Client Experience Director

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Job Opportunity

We are seeking a Client Relations Manager to fill a key role in our organization.

This position is crucial for ensuring client satisfaction and retention by providing exceptional service and support.

  • Foster strong, long-term relationships with clients to enhance their overall experience and satisfaction.
  • Serve as the primary point of contact for clients, addressing their needs and concerns promptly and professionally.
  • Collaborate with internal teams to ensure seamless execution of client care plans and make adjustments as necessary.
  • Implement mechanisms to gather client feedback and work with management to refine services and improve quality.
  • Manage client communications and coordinate events and workshops.

Requirements:

  • A dedicated professional with a strong commitment to delivering exceptional client service.
  • Excellent interpersonal and communication skills, capable of building and maintaining positive relationships.
  • Experience in client service or relationship management, preferably in healthcare or community services.
  • Ability to work strategically, with strong problem-solving skills and attention to detail.
  • Relevant qualifications in business, management, or a related field.

Benefits:

  • A competitive salary reflecting your skills and experience.
  • Opportunities for professional development in a dynamic environment.
  • The chance to make a meaningful difference in the lives of our clients and their families.
  • Access to wellness programs and a supportive team culture.
About This Role

Key Skills:

  • Strong leadership and communication skills.
  • Experience in client relations or account management.
  • Problem-solving skills and attention to detail.
  • Relevant qualifications in business, management, or a related field.