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Technical Support Engineer

2 months ago

Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

**Mission Zero: Join Our Efforts to Tackle Climate Change**

We are committed to developing technology and gaining the know-how to make a difference in the world and contribute to a sustainable future.

As a key member of our global Upgrades and Rebuilds (U&R) team, you will play a crucial role in ensuring the successful offering to our global install base by implementing best practices.

**Your Responsibilities:**

  • Act as the primary contact point for technical support of Milling & Grinding equipment installed on our global customer sites.
  • Maintain and grow the engineering database of upgrades and rebuilds in our central global engineering system.
  • Work with fabricators to ensure high-quality solutions are delivered on time and according to FLSmidth specifications.
  • Provide technical support to entire U&R teams, including Upgrade Packages & Rebuild (GSLMs), Proposals, Audits & Studies, Exchange teams, and regional site sales and professional services teams.
  • Play a key role in preparing technical scope and assessing the feasibility of proposed solutions.
  • Respond to medium complexity technical inquiries, equipment installation, and provide technical product specifications.
  • Identify the technical spec of supported and obsolete Milling & Grinding or components, handling technical queries from proposals, GSLMs, procurement, and Audits & Studies teams.
  • Assist in engineering data searches across various engineering archive platforms.
  • May require working independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies, and practices.
  • Support U&R design engineers to develop solutions in conjunction with product engineers, with engagement in all phases of offering L2O, O2O, and O2C.
  • Actively contribute to the growth of the U&R business through a proactive focus on Rebuild and Upgrade opportunities in collaboration with region professional services, region site sales teams, and GSLMs.
  • Work closely with Product BL engineers to ensure that U&R engineering solutions are in line with the next generation of products and Mission Zero objectives.
  • Generate monthly reports for the U&R engineering manager, highlighting successes, identifying bottlenecks, and tracking key performance indicators (KPIs).
  • Promote a culture of personal and team safety, including others who may be affected by the company's operational activities.

**What You Bring:**

  • Product knowledge of Milling & Grinding (Horizontal Mill and High Pressure Grinding Roll).
  • Ability to interpret engineering drawings and test reports.
  • Bachelor's degree in engineering (Mechanical, Manufacturing) preferred.
  • Engineering certification would be an added advantage.
  • Experience specifically with Milling & Grinding Equipment.
  • Relevant experience in engineering software and tools like SolidWorks (Intermediate level), AutoCAD, PLM tools (Enovia) would be advantageous.
  • Good communication skills and attitude.
  • Coordination with global teams.
  • Independent thinking with a structured approach to tasks.
  • Team Work and Motivation.

**What We Offer:**

  • Competitive remuneration package on offer.
  • Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.
  • Development and training within a respected global OEM company.
  • Access to salary packaging options to allow you to maximize your after-tax income.
  • Employee Assistance Program for employees and immediate family.
  • Purchased annual leave options.
  • Paid Parental Leave.
  • Access to a recognition and benefits platform.
  • Involvement with community and charity initiatives.
  • Annual flu vaccination.