Senior Patient Scheduling Coordinator

2 weeks ago

Secret Harbour, Western Australia beBeeBookingCentreSupervisor Full time $73,000 - $94,000

**Job Summary:** We are seeking an experienced Booking Centre Supervisor to lead and support our patient booking team.

The successful candidate will play a vital role in ensuring the smooth operation of our operations, requiring an individual who can train, roster, and provide workflow support to the team. This full-time position involves handling escalated patient and referrer enquiries professionally, maintaining operational workload by scheduling patient appointments and managing calls, and monitoring call volumes, wait times, and patient experience metrics.

Key Responsibilities
  • Leadership: Supervise the Booking Centre team, including training, rostering, and workflow support.
  • Patient Engagement: Handle escalated patient and referrer enquiries professionally.
  • Operational Efficiency: Maintain operational workload by scheduling patient appointments and managing calls.
  • Performance Monitoring: Monitor call volumes, wait times, and patient experience metrics.
  • Accuracy and Quality: Ensure accuracy of bookings, patient communication, and fee estimates.
  • Process Improvement: Support process improvements and workflow efficiency initiatives.
Requirements
  • Experience: Demonstrated experience in medical bookings, call centre, or customer service roles.
  • Leadership Experience: Supervisory or leadership experience.
  • Communication and Problem-Solving Skills: Excellent communication and problem-solving skills.
  • Organisational Skills: Strong organisational skills and ability to manage competing priorities.
  • Balancing Operational and Supervisory Responsibilities: Ability to balance operational and supervisory responsibilities.
  • Team Focus: A positive, team-focused approach.
Benefits
  • Permanent Full-Time Hours: Permanent full-time hours with a leading professional company.
  • Uniforms: Subsidised uniforms.
  • Free Parking: Free parking.
  • Modern Working Facilities: Modern working facilities.
  • Career Development Opportunities: Access to wellbeing programs and career development opportunities.

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