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IT Support Specialist
2 months ago
Axiom Technologies, a leading provider of Managed IT solutions, is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing timely and accurate assistance to end-users within our desktop computing environment.
Key Responsibilities- Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- User Support: Respond to user inquiries and provide solutions, troubleshoot and resolve technical issues, document user issues and resolutions.
- System Maintenance: Perform regular maintenance tasks to ensure the smooth operation of IT systems, monitor system performance, apply software updates and patches, perform system backups and recovery.
- Network Management: Manage and maintain the organization's network infrastructure, monitor network performance and security, troubleshoot connectivity and network issues.
- Software Management: Manage the installation, configuration, and maintenance of software applications, install and configure software applications, provide software updates and patches.
- Security Management: Ensure the security of IT systems and data, implement security measures and protocols, monitor security breaches and respond to incidents.
- Training and Documentation: Provide training and create documentation for users, conduct training sessions for users on IT systems and software, create and maintain user manuals and documentation.
- Technical Skills: Advanced printer/peripheral device troubleshooting, providing remote technical support to users of desktop and laptop, printer etc., configuring & troubleshooting problems w.r.t Operating System, Office Applications.
- Experience: Experience working in an end-user desktop support role or computer operations environment required.
- Desired Skills: Understanding of ITIL processes and methodologies, experience with ticketing tools, excellent communication & interpersonal skills, advanced troubleshooting & adaptability & flexibility.
