Aged Care Professional
2 days ago
Company Overview
Prospero Health & Social Care is a leading aged care and community care provider with a strong presence in ACT, NSW, and QLD. With a focus on improving the lives of the elderly, we pride ourselves on our supportive management team and growth opportunities within the organisation.
About the Role
We are seeking a highly motivated Aged Care Professional to join our Home Care team as a Customer Journey Manager. This role involves managing the end-to-end customer journey, assisting with customer growth and retention, and working closely with the Home Care Regional Manager to drive business success.
Key Responsibilities
- Manage the customer journey from initial contact to ongoing support and services.
- Develop and maintain strong relationships with customers, stakeholders, and internal teams.
- Assist with customer growth and retention initiatives, including identifying new business opportunities and developing strategies to increase customer satisfaction.
- Work collaboratively with the Home Care Regional Manager to achieve business objectives and improve operational efficiency.
Requirements
- A strong background in case management, relationship building, and stakeholder management.
- Proven experience working with HCP and CHSP programs.
- Excellent communication and presentation skills, with the ability to effectively present information to diverse audiences.
- A current driver's license and willingness to travel.
Benefits
We offer a competitive salary package, including NFP salary packaging benefits. Our company culture values flexibility, teamwork, and continuous learning, making us an attractive choice for professionals looking to grow their careers in aged care.
Location
This role is based in the Riverina Region of NSW, with an office in Wagga Wagga. We welcome applications from candidates who are passionate about delivering high-quality aged care services and are committed to making a difference in the lives of our customers.
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