Aged Care Professional

3 days ago


Wagga Wagga, Australia Prospero Health & Social Care Full time
About the Role

We are seeking a highly motivated and experienced Aged Care Professional to join our Home Care team as a Case Manager. In this role, you will be responsible for managing the end-to-end customer journey, ensuring high levels of customer satisfaction.

Company Overview

Our client is a leading aged care and community care provider with a strong reputation for delivering high-quality services across residential, home care, and retirement villages. With a large supportive management team and growth opportunities within the organisation, we offer a dynamic and rewarding work environment.

Salary Package

The successful candidate will receive a competitive salary package, including NFP salary packaging, which reflects the company's commitment to providing a fair and attractive compensation package.

Job Description

In this role, you will be working closely with our Home Care Regional Manager to develop and implement effective case management strategies, ensuring seamless customer experiences from initial contact through to ongoing support. Your strong relationship management skills and stakeholder engagement abilities will be crucial in building strong relationships with customers, families, and healthcare professionals.

You will also have the opportunity to contribute to customer growth and retention initiatives, leveraging your expertise in HCP and CHSP to drive business results.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong case management skills to support older people
  • Proven relationship management skills
  • Stakeholder management skills
  • Working knowledge of HCP and CHSP
  • Strong presentation and communication skills
  • Current Driver's license
Benefits

In addition to the competitive salary package, we offer a range of benefits, including:

  • Reputable NFP aged care provider with services across residential, home care, and retirement villages
  • Supportive and passionate senior management team
  • Flexible working arrangements – mix between WFH/Office/travel
  • Role available is based within home care services within the Riverina Region of NSW

We pride ourselves on improving lives of the elderly, specialising in community aged care services, including dementia, palliative, and respite care. The position is located in Wagga Wagga, offering a great work-life balance.

Estimated Salary

The estimated annual salary for this role is $85,000 - $110,000 depending on experience.


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