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S&S Banking Consultant
1 month ago
About Us
At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We're a diverse bunch, doing different things in different roles, locations, and industries. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
About the Role
As a S&S Banking Consultant, you'll be part of a team that provides outstanding levels of sales and service to customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.
Key Responsibilities
- Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
- Contribute to a team culture that is balanced across people, customer, risk and performance.
- Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
What We're Looking For
To grow and be successful in this role, you'll ideally bring the following:
- Experience in delivering high-quality customer experience.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer and risk measures.
- Effective interpersonal and communication skills (written & verbal).
- Demonstrated ability to work as a supportive team member.
- Committed to self-development and opportunities to increase capability in role.
- Computer literacy and navigation skills.
Why Join Us?
At ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. You'll have the resources, opportunities, and support you need to take the next big step in your career. We're a workplace where you can 'make work, work for you' with flexible working arrangements and a range of benefits.
