Customer Service Representative

3 weeks ago


Perth, Western Australia RAC of WA Full time

About RAC of WA

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RAC of Western Australia is a renowned organisation striving to become "The driving force for a better WA". We value inclusivity and promote a workplace that actively seeks to welcome contributions from all people.

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Company Overview:

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Situated within the remarkable Shark Bay World Heritage Area in WA's Northwest, our resort offers an unparalleled opportunity for a Customer Service Representative to join our friendly team on a full-time basis. This role would be ideal for a local or someone looking to relocate from Perth - accommodation is available at a reduced cost allowing the right candidate to live and work on-site.

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What You'll Do:

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  • Provide exceptional customer service at the front office, ensuring all guests receive a warm welcome to the resort, and assisting with all aspects of their stay.">
  • Answer incoming phone calls and aid over the phone and via email.">
  • Assist groups with their bookings and stay at the resort, including school groups, weddings, and events.">
  • Support general operations of the resort.">
  • Be on call three nights per week covering the Duty Manager's days off and afternoon/night shifts at reception.">
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Your Skills & Qualifications:

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  • Demonstrate outstanding customer service skills.">
  • Hold previous experience in administration, which is highly regarded.">
  • Show proficiency in using NewBook or other guest reservation software, although not essential.">
  • Display strong time-management, organisational, and multi-tasking skills.">
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We Offer:

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  • Full training to ensure your success.">
  • A competitive pay rate of approximately $65,000 per annum, commensurate with experience.">
  • The chance to live and work in a beautiful part of Western Australia.">
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How to Apply:

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Please submit your resume by clicking 'Apply' today.



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