Customer Service and Support Representative

2 weeks ago


Perth, Western Australia Velocity Truck Centres Full time

Overview:

We are seeking an experienced Customer Service and Support Representative to join our team at Velocity Truck Centres, a leading Daimler Trucks dealership group in Australia. As a key member of our customer service team, you will play a vital role in delivering exceptional support to our customers.

About the Role:

  • You will be responsible for managing service and repair booking inquiries efficiently, responding to customer inquiries via email, telephone, and in-person, and cultivating strong customer relationships with fleets of all sizes.
  • You will work closely with our workshop controllers to ensure timely completion of all work, identify and document any additional service requirements, and provide exceptional customer service.

What We Offer:

  • A competitive salary range of AU$65,000 - AU$85,000 per annum, depending on experience
  • Continuous training and development opportunities, including in-house and manufacturer training
  • The chance to work with globally renowned brands such as Mercedes-Benz, Freightliner, and Fuso
  • Long-term employment with opportunities for career growth and advancement
  • A strong commitment to safety for all employees
  • Generous workplace benefits, including discounts on health insurance, financial services, and novated lease options

About You:

  • You have a proven track record of providing high-level customer service
  • You possess excellent communication, organisation, and interpersonal skills
  • You are a team player with strong problem-solving abilities and an understanding of safe work practices


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