Insurance Client Service Specialist

2 weeks ago


Melbourne, Victoria, Australia Aon Full time
Job Summary

We are seeking a highly skilled and detail-oriented Insurance Client Service Specialist to join our team at Aon. As a key member of our brokerage team, you will be responsible for providing exceptional client service and support to our insurance clients.

Key Responsibilities
  • Provide administration support to our Account Brokers regarding client insurance/risk needs
  • Communicate with clients via phone, email and face-to-face meetings to support their insurance needs
  • Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations and creating renewal reports
  • Prepare, lodge, and invoice insurance policies in an accurate and timely manner
  • Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
  • Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
  • Enhance the client experience through outstanding customer service
Requirements
  • Experience supporting Senior Brokers with their client accounts (highly regarded)
  • Client service, underwriting, claims or insurance broking experience (highly regarded)
  • Experience across general insurance products (highly regarded)
  • Tier 1 - Insurance Broking qualification or willingness to achieve this qualification (highly regarded)
  • Strong communication, problem solving and analytical skills
  • Excellent attention to detail
  • Competent with Microsoft Office including Word and Excel
About Aon

Aon is in the business of better decisions. We shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

We offer a comprehensive benefits package, an agile and inclusive environment, and a variety of working style solutions to support your wellbeing and work/life balance. Join us and be part of a team that is shaping the future of insurance and risk management.



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