Insurance Client Service Specialist

1 month ago


Melbourne, Victoria, Australia Aon Full time
Job Title: Insurance Client Service Specialist

At Aon, we are seeking a highly skilled Insurance Client Service Specialist to join our team. As a key member of our brokerage team, you will be responsible for providing exceptional client service and support to our insurance clients.

Key Responsibilities:
  • Provide administration support to our Account Brokers regarding client insurance/risk needs
  • Communicate with clients via phone, email and face-to-face meetings to support their insurance needs
  • Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations and creating renewal reports
  • Prepare, lodge, and invoice insurance policies in an accurate and timely manner
  • Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
  • Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
  • Enhance the client experience through outstanding customer service
Requirements:
  • Experience supporting Senior Brokers with their client accounts (highly regarded)
  • Client service, underwriting, claims or insurance broking experience (highly regarded)
  • Experience across general insurance products (highly regarded)
  • Tier 1 - Insurance Broking qualification or willingness to achieve this qualification (highly regarded)
  • Strong communication, problem solving and analytical skills
  • Excellent attention to detail
  • Competent with Microsoft Office including Word and Excel
What We Offer:

We offer a comprehensive benefits package, a diverse workforce, and an agile, inclusive environment that allows you to manage your wellbeing and work/life balance. We also offer ongoing training and mentoring to ensure your success and a pathway for career progression.

We are committed to helping our colleagues and clients succeed, and we believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. Be you, be unique with us.



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