IT Technical Lead

7 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $80,000 - $150,000
Job Summary

The Senior IT Solution Engineer plays a pivotal role in spearheading major End User Computing (EUC) projects and driving the development of technical strategies to enhance user experience.

Key Responsibilities:
  • Serves as the primary escalation point for complex EUC tickets requiring expert-level diagnostic and troubleshooting capabilities.
  • Applies advanced diagnostic skills to resolve the most challenging EUC issues escalated from Level 1 and Level 2 support teams.
  • Manages and drives EUC projects to successful completion efficiently.
  • Handles escalations for complex technical issues and reviews processes to improve user experience.
  • Contributes to the development of Quantium's EUC environment through innovative technologies and ensures adherence to company policy.
  • Provides physical and remote IT support for complex user requirements and delivers services adhering to defined SLAs and timelines.

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