Advanced Technical Service Specialist

1 week ago

Ryde, Australia Internetwork Expert Part time

Konica Minolta is a leader in innovation and technological advancements.

Our cutting-edge solutions span printing, scanning, copying, cloud storage, and robotics, empowering businesses to transform and manage information efficiently.

We pride ourselves on fostering an inclusive workforce that reflects the diversity of our innovative solutions.

We actively encourage women and individuals from diverse backgrounds to apply for our roles.

About the Role

We are seeking an experienced Advanced Technical Service Specialist to join our NSW team.

This role involves providing exceptional service and support to our valued customer base by installing and maintaining Color and B&W print equipment, ancillary products, and associated software solutions.

As a key member of the NSW Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment.

You will work collaboratively with a dedicated team of technicians, reporting directly to the Service Delivery Manager.

Prior experience in the industry is highly desirable but not essential if you have a similar background and a passion for hands-on technical work with opportunities for learning and growth.

Ideal Candidate

To excel in this position, you should possess:

  • A strong technical aptitude and troubleshooting skills, combined with a professional approach and positive attitude when interacting with customers.
  • A keen desire to learn and adapt new skills within a dynamic environment that values continuous employee development.
  • A mechanical/electrical aptitude, excellent communication, and interpersonal skills.
  • A proven track record of delivering exceptional customer service, consistently going above and beyond expectations.
  • The ability to work autonomously while maintaining open communication with your team to ensure a smooth workload.

Essential Requirements

This role demands:

  • Demonstrated experience in a similar role or relevant network, IT, and technical knowledge/understanding.
  • Strong verbal and written communication skills.
  • Exceptional customer service skills.
  • Excellent organisational and time management skills.
  • A valid driver's license and Working with Children Check.
  • Current Australian working rights (visa sponsorship is not available).

What KM Offers

In addition to a competitive remuneration package, which includes a base salary and benefits, you will receive:

  • A fully serviced motor vehicle, including fuel, e Tag, and servicing.
  • A mobile phone.
  • Allowances under an Enterprise Agreement.
  • A uniform.
  • Access to an onsite gym at our Macquarie Park office.

Culture and Values

We strive to create an inclusive and fair working environment, embracing diversity and promoting equal opportunities.

We foster a collaborative culture where employees are empowered to contribute their ideas and drive personal growth.

Konica Minolta is committed to ethical practices and corporate responsibility.

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