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Help Desk Analyst

2 weeks ago

Sydney, New South Wales, Australia The Royal Australasian College of Physicians Full time
About the Position

We are seeking an experienced IT Support Specialist to join our team at The Royal Australasian College of Physicians (RACP).

As an IT Support Specialist, you will be responsible for:

  • Providing technical assistance to staff members across various departments;
  • Liaising with internal teams and external vendors to resolve IT-related issues;
  • Managing incident and service requests in accordance with ITIL best practices;
  • Performing tasks such as hardware deployment, software installation, and troubleshooting;

Key Responsibilities

The IT Support Specialist is responsible for:

  • Ensuring the smooth operation of our technology infrastructure;
  • Providing timely resolution to IT-related issues;
  • Developing and maintaining knowledge articles in Confluence;
  • Coordinating with other departments to understand their IT needs and requirements;
  • Contributing to the development and maintenance of IT policies and procedures;

Requirements and Qualifications

To succeed in this role, you will need:

  • Relevant IT certifications or 3-5 years of experience in a similar position;
  • Knowledge of ITIL processes and methodologies;
  • Experience with hardware deployment and software installation;
  • Skills in network administration and data backup solutions;
  • Ability to work effectively in a team environment;
  • Excellent communication and documentation skills;
  • Demonstrated problem-solving skills with attention to detail;