Customer Care Advocate

4 days ago


Perth, Western Australia Synergy Plus Pty Ltd. Full time
About the Role

Synergy Plus Pty Ltd. is a leading provider of energy solutions, dedicated to delivering secure electricity to homes and businesses throughout Western Australia.

We are seeking a highly skilled Case Manager to join our Vulnerable Customer Care team. As a Case Manager, you will play a critical role in providing professional and compassionate support to our customers, ensuring they receive the best possible outcome in their time of need.

Responsibilities of the role include delivering exceptional customer service, receiving and making phone calls, managing customer case loads, and processing hardship assessments. We are looking for a candidate with experience in customer service, preferably in a call centre environment, and a strong understanding of socio-economic issues affecting vulnerable communities.

This is an exciting opportunity to work with a dynamic team that is passionate about making a difference in the lives of our customers. You will have the opportunity to develop your skills and knowledge in customer service, case management, and relationship building.

Key Skills and Qualifications:
  • Experience in customer service, preferably in a call centre environment
  • Strong understanding of socio-economic issues affecting vulnerable communities
  • Excellent interpersonal skills and ability to demonstrate customer-centric support
  • Sound understanding of hardship policies and procedures
  • Experience working with diverse groups and cultures


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