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Flight Sales Specialist
2 weeks ago
This role is a 12-month fixed-term contract opportunity based at our Mascot Campus. As a Flight Sales Specialist, you will efficiently process all customer inquiries and requests with accuracy. Your main responsibilities include providing excellent and accurate advice on air products, policies, and fares to make it easier for travel agents to sell flights.
- Process all customer queries and requests with accuracy and efficiency
- Provide expert advice on air products, policies, and fares
- Encourage and promote self-service using the flight sales website
- Proactively identify opportunities for additional sales and influence agents to apply higher-value products
- Manage operational and commercial waiver requests within guidelines and record all waiver requests
- Meet departmental targets in customer service and sales & revenue
Our ideal candidate has a sound working knowledge of GDS Reservation systems (Amadeus preferred) and extensive experience in travel agency or airline operations. They also possess HSC or equivalent qualifications and Fares & Ticketing I & II certifications, as well as a Certificate III or IV in Tourism.
What We Offer
- Competitive salary and benefits package
- Heavily discounted air travel within Australia and globally, as well as exclusive deals on accommodations and holidays
- Flexible leave options, including 18 weeks paid parental leave and the option to purchase additional paid leave
- Access to thousands of rewards through our partnerships, including discounts on shopping, food, and wine, insurance, health and wellbeing, leisure, and entertainment
Why Choose Us?
We are an equal opportunity employer committed to providing a working environment that values diversity and inclusion. Our employees come together to support each other and deliver exceptional results. You'll have access to training and development opportunities to help you grow professionally and personally.
Seniority Level
- Entry-level
Employment Type
- Full-time
Job Function
- General Business
Industries
- Airlines and Aviation