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Retail Customer Ambassador

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Toowoomba, Queensland, Australia beBeeCustomerService Full time $26,400
Join Our Frontline Team

We're seeking enthusiastic and customer-focused individuals to join our frontline fuel team at our Toowoomba store. If you're passionate about delivering exceptional service and creating memorable experiences that keep customers returning, we want to hear from you.

As a member of our frontline team, your primary responsibility will be to deliver brilliant customer service to EG customers, ensuring they have a positive experience when interacting with us.

  • Key Responsibilities:
  • Deliver exceptional customer service to ensure high customer satisfaction
  • Promote products and exciting in-store deals to increase sales and customer engagement
  • Operate point of sale systems and assist with fuel and stock deliveries to maintain efficient store operations
  • Maintain a safe working environment by adhering to health and safety protocols
  • Ensure effective merchandising and stock control for premium store presentation
Requirements:

To be successful in this role, you'll need to possess the following skills and qualifications:

  • Previous Retail or Customer Service Experience: While not essential, previous experience in retail or customer service is preferred
  • Confident and Energetic Approach: A confident and energetic approach to each shift is crucial in providing excellent customer service
  • Excellent Customer Service Skills: Strong attention to detail and excellent communication skills are required to ensure seamless interactions with customers
  • Ability to Thrive in a Fast-Paced Environment: You'll need to be able to work effectively in a fast-paced environment, managing multiple tasks simultaneously while maintaining a high level of productivity
  • A Proactive Communicator and Solutions-Focused Team Player: As a proactive communicator and solutions-focused team player, you'll need to be able to communicate effectively with colleagues and management to resolve issues and improve store performance
Benefits:

We offer a range of benefits to support your career growth and well-being:

  • Competitive Pay Rates: Enjoy competitive pay rates, including applicable penalty rates for weekends, late nights, and public holidays + superannuation
  • Team Fuel Discount: Receive a discount on fuel when you fill up at EG sites
  • Exclusive Access to Discounts and Cashback Offers: Get exclusive access to discounts and cashback offers from over 1,000 retailers
  • Employee Wellbeing Programs: Enjoy free counselling and flu vouchers as part of our employee wellbeing programs
  • Parental Leave Options: Take advantage of parental leave options for primary caregivers plus additional family support initiatives
  • Career Growth Opportunities: We offer opportunities for career growth within a rapidly expanding national network

About Us:

We're part of a global business with a strong presence in Europe and the US. Since launching in Australia in 2019, we've focused on delivering modern retail experiences that combine fuel, fresh food, coffee, and convenience with exceptional service.