Guest Experience Coordinator

4 days ago


Sydney, New South Wales, Australia The Branksome Hotel & Residences Full time
About the Role: Front Office All Rounder

In this role, you will be responsible for ensuring that all guests receive a warm welcome and a smooth check-in experience. You will also be responsible for attending to incoming calls, processing reservations and maintaining high level of professionalism.

You will work closely with other members of the Front Office team to ensure that all guest requests are accurately actioned and that our hotel's high standards are maintained.

  • Demonstrate high professional telephone manner and excellent communication skills
  • Demonstrate high level of customer service at all times

You must have a passion for delivering exceptional customer service and a 'can do' attitude. You must also be willing to learn new skills and adapt to changing circumstances.



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