Sydney Guest Experience Specialist

7 days ago


Sydney, New South Wales, Australia The Star Ent Group Full time

The Star Sydney is an Australian landmark deeply ingrained in Pyrmont and Darling Harbour. Our company has been committed to creating fun experiences in trusted destinations for over two decades, making us the premier entertainment hub in Australia.

This dynamic role as a Hotel Porter requires confidence and a deep understanding of how to provide a truly unique guest experience. As the face of our hotel, you will greet and welcome guests with warmth and professionalism.

Your key responsibilities will include:

  • Providing clear directions within the hotel and sharing valuable information about the surrounding areas.
  • Efficiently handling, storing, and delivering luggage to guest rooms.
  • Valet parking and retrieving guests' vehicles with precision and care.
  • Maintaining our parking facilities to the highest standards.

We are seeking a team member who possesses a friendly and welcoming approach, exemplifying exceptional customer service. They should also have excellent communication skills, a polished appearance, and a solid knowledge of the local area and upcoming events.

What we can offer you includes:

  • Complimentary meal on site every day.
  • Uniform laundered and ready for you daily.
  • Paid annual leave.
  • Discounted parking and transport options.
  • Lifestyle discounts across award-winning restaurants and accommodation.


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