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Retail Operations Manager

2 months ago


Mackay, Queensland, Australia Coles Full time
About the Role

We are seeking a highly motivated and experienced Retail Leader to join our Coles Services team. As a Retail Leader, you will play a vital role in ensuring our customers have a safe, seamless, and welcoming shopping experience.

Key Responsibilities:

  • Manage and coordinate the trolley collection and cleaning services to maintain a high level of customer satisfaction.
  • Lead and motivate a team of employees to deliver exceptional customer service and maintain a clean and safe store environment.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and effective communication.
  • Monitor and maintain safety and compliance standards for team members and customers.

About You

  • Proven leadership experience with the ability to coach and develop a team.
  • Excellent communication, time management, and task prioritization skills.
  • Ability to work independently and as part of a team.
  • Physical ability to safely complete tasks such as pushing/pulling floor cleaning equipment and machinery, and pushing trolleys from the car park into the store.
  • Ability to maintain a focus on safety and compliance for team members and customers.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work for a leading Australian retailer.