AWS Cloud Solutions Architect

1 month ago

Melbourne, Victoria, Australia Amazon Full time
Job Title: AWS Technical Consultant

As a Technical Consultant at Amazon Web Services, you will play a key role in the success of our Enterprise Support team. Your primary responsibility will be to lead the success of enterprise support customers in building applications and services on the AWS platform.

Key Responsibilities:
  • Act as a single point of contact to Enterprise Accounts
  • Understand customer outcomes and business goals
  • Make AWS service improvement recommendations that fit with customer strategy and architecture
  • Evaluate, analyze, and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer requested meetings (onsite or via phone)
  • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Share knowledge and innovate with leading technologists
  • Work directly with Amazon Web Service engineers to ensure customer issues are resolved as expediently as possible
  • Plan and execute successful business-critical events, including product launches, migrations, and modernizations for customers on AWS
About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why Join Amazon?

We value diverse experiences and encourage candidates from all backgrounds to apply. Our inclusive team culture fosters a sense of belonging, and our employee-led affinity groups empower us to be proud of our differences. We offer ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, to inspire us to never stop embracing our uniqueness.

What We Offer

We're committed to raising our performance bar as we strive to become Earth's Best Employer. You'll find endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional. We value work-life harmony and strive for flexibility as part of our working culture.

Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, Dev Ops, Big Data and Analytics, Security, Applications Development. Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles. Computer Science or Math background. Working knowledge of software development practices and technologies. Experience working with AWS technologies. Solid understanding of technology budget management.

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