Cloud Operations Expert

5 days ago

Sydney, New South Wales, Australia beBeeCloudOps Full time $130,000 - $195,000
Cloud Operations Specialist

About the Role

This is a highly impactful position for an experienced cloud operations professional who will lead our team in delivering exceptional service and ensuring operational readiness across our cloud platform.

Your Responsibilities

  1. Lead the delivery of high-quality cloud services, ensuring stability, security, and compliance.
  2. Owning major incidents, ongoing problem management, and IT Service Management targets end-to-end.
  3. Maintain strong AWS foundational security, compliance, and cost practices.
  4. Facilitate solution delivery handover phase to ensure timely resolution of design issues and operational readiness before deployment.
  5. Support the deployment and operations of automated AWS enabled infrastructure environments, patterns, tools, and platforms.
  6. Deliver continuous service improvement, automation of repetitive processes, and improved customer experience.
  7. Coaching and mentoring the L2 operations team.
  8. Customer engagement, relationship development, and requirement gathering for BAU changes.
  9. Provide expert input into the planning of future requirements, all aspects of capacity planning, performance monitoring, and tuning of specific infrastructure components to ensure the stability and availability of the cloud platform.
  10. Liaise with executive and senior stakeholders (Architecture, Security, and Engineering) and Suppliers.
  11. Contribute to effective communications with Suppliers and proactively establish the network of key technical experts.
  12. Contribute to the common

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