Business Operations Customer Service Associate

2 days ago

Ipswich, Australia beBeeCustomer Full time $50,000 - $70,000
Order to Cash Specialist

This is a fantastic opportunity for someone looking to combine Orders to Cash process skills with customer service excellence.

As an Order to Cash Specialist, you will be focused on the Orders to Cash process for the UK and Ireland business and direct customer communication. You will have the opportunity to work with our skilled and professional Sales team, to build good relationships with our customers and liaise with Warehousing and Logistics.

You will have a 'can do' attitude and communicate clearly, working closely with the Order to Cash Manager and the entire Order to Cash Team.

  • Process daily Invoices and Order confirmation documentation
  • Handle customer enquiries and orders with accuracy and efficiency, within 24 hours of receipt
  • Maintain and update customer information on internal systems such as address/prices/specific requirements, to ensure accurate completion of orders.
  • Log customer interactions and activity accurately within the company's CRM system and via email.
  • Conduct regular review of Customer Overdue status to ensure payments are made to agreed payment terms
  • Liaise with customers regarding any disputes related to invoicing or payment discrepancies.
  • Support wider finance team with administrative tasks and reporting, where necessary

The ideal candidate will possess excellent verbal and written communication skills, proficiency in using Microsoft Office, experience of CRM/ERP systems and strong problem-solving skills.

A positive and proactive attitude, with a commitment to delivering high-quality customer service, is essential for this role.

Requirements:
  • Positive and proactive attitude
  • Prior experience in fast moving Orders to Cash process and customer service
  • Excellent verbal and written communication skills
  • Proficiency in using Microsoft Office
  • Experience of CRM/ERP systems
  • Strong problem-solving skills
  • Ability to work well within a team
  • Ability to work efficiently in a fast-paced environment
  • Good organisational skills and attention to detail

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