Tourism Operations Manager

4 weeks ago


Airlie Beach, Queensland, Australia SeaLink Whitsundays Full time
About the Role

As a key member of our Operational Management Team, the Reservation Manager plays a pivotal role in ensuring a seamless and exceptional guest experience at SeaLink Whitsundays. This dynamic and innovative division operates tours 364 days a year, requiring agility and innovative solutions to achieve the optimum outcome for both guests and the division.

Key Responsibilities
  • Lead a small team to manage the end-to-end reservation process effectively and efficiently to achieve results.
  • Build effective relationships with external and internal stakeholders to promote exceptional experiences and maximize sales opportunities.
  • Collaborate with all departments to ensure the ultimate guest experience and the achievement of strategic and operational objectives.
About You

We are seeking a passionate and experienced Reservations Manager with local knowledge, who is enthusiastic about the quality of our products and creating exceptional guest experiences in Adventure Tourism. You should be achievement orientated with a commitment to coaching and developing ultimate team performance.

Requirements
  • Minimum 3 years' experience in a management or senior reservations role in the tourism industry.
  • Experience in booking systems and CRM software (Fare Harbor desirable).
  • Current driver's license.
What We Offer

As part of the Kelsian Group, we provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members. We aim to improve awareness of the value of diversity and inclusion across our organisation and enable our leaders to champion diversity and inclusion.



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