Technical Services Professional
5 days ago
This role will provide high-quality technical support to our clients, ensuring their IT systems are running smoothly and efficiently. As a Service Desk Support Specialist, you will be responsible for resolving technical issues, installing software and hardware, and repairing or replacing equipment as needed.
You will also assist in the development and updating of knowledge base articles, standard operating processes, and procedures. This includes coordinating with team members and other support areas to provide resolution of issues and escalate complex issues to management and technical teams when necessary.
The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and possess strong analytical and problem-solving skills. You will also have experience working with Microsoft Windows, Microsoft Office, and other relevant technologies.
In addition to providing exceptional customer service, you will contribute to the planning and delivery of additional support activities aimed at enhancing the capability and service delivery improvement. This may involve conducting investigations for troubleshooting, research, and analysis to obtain evidence-based conclusions and assisting in the management, preparation, and coordination of policy or procedure formulation and/or project management.
As a key personnel expert, you will possess knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations. You will also demonstrate personal integrity while achieving results within legislative and policy parameters.
Requirements- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
- Proven ability to communicate effectively while responding to stakeholder needs and expectations across a geographically dispersed network.
- Demonstrated personal integrity while achieving results within legislative and policy parameters.
- Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL, and Remote Access platforms.
- Ability to gain an understanding of Australian electoral law and practice.
Service Desk Analyst x 7: 5 years (preferred)
Schedule8 hour shift
Application Question(s)- Salary Expectation
- Notice Period
- Visa Status/ Working Rights
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