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Field Service Engineer

2 months ago

City of Kingston, Australia STERIS Canada Corporation Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at STERIS Canada Corporation. As a Field Service Engineer, you will be responsible for performing equipment installations, validations, service, and repair for all ranges of STERIS equipment within assigned territory in Australia.

Key Responsibilities
  • Develop and implement technical service functions for STERIS equipment.
  • Perform equipment installations, preventive maintenance, validations, and repair of equipment and products in the field as assigned.
  • Interface with customers via customer visits, telephone, and email to provide quality product support.
  • Provide in-service sessions for customers and conduct equipment and product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
  • Provide applications, user, and technical training.
  • File product complaints according to company procedures.
  • Assist with spare parts inventory management for various products.
  • Identify training needs and make recommendations.
  • Maintain preventive maintenance and troubleshooting and document accordingly.
  • Document and update internal procedures.
  • Manage and maintain equipment/spares database file through accurate documentation of movement, tracking, and repair statuses.
  • Deliver a superior level of customer after-sales support.
Requirements
  • Trades Certificate, Engineering Certificate/Diploma with strong hands-on technical service experience with medical equipment.
  • Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special-purpose equipment and systems components.
  • Must be able to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint.
  • Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
  • Customer-oriented and focused.
What We Offer
  • Restricted or Full Electrical License.
  • Possess own vehicle (car allowance will be provided).
  • Flexibility to carry out work duties occasionally beyond ordinary working hours.
  • Travel within Australia as assigned. May require occasional travel outside of Australia.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Job Category: Service/Technical Services

Job Segment: Infection Control, Field Engineer, Maintenance, Outside Sales, Patient Care, Healthcare, Engineering, Manufacturing, Sales