Help Desk Technician

4 days ago

Sydney, New South Wales, Australia The Network Technology Recruitment Full time

Job Description

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We are seeking an experienced Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our internal customers.

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Key Responsibilities

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  • Ensure all Helpdesk monitoring & testing processes are adhered to on a daily basis.">
  • Build productive relationships with Support groups & customers.">
  • Manage the Techbar walk-in service, providing a friendly and knowledgeable service to internal customers who drop in the techbar.">
  • Acquire & maintain knowledge of the systems & solutions to enable suitable troubleshooting, diagnosis & resolution of incidents as applicable.">
  • Participate in knowledge sharing by creating and updating knowledgebase articles.">
  • Continuously evaluate and identify opportunities to drive process improvements.">
  • Distribute escalated incidents & standard requests to support teams.">
  • Provide sufficient information within incidents & standard requests.">
  • Provide accurate information/solutions to customer incidents & enquiries.">
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Requirements

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  • Proven track record with exceptional customer service performance.">
  • Minimum of 3-4 years' experience in a Technology support role.">
  • Experience with Microsoft Technologies - Windows 10, Active Directory, Office 365, Intune, Windows Server, Azure, Skype for Business, SCCM.">
  • Experience with the following technologies - Citrix, Networks, Cisco, Aruba, Polycom and meeting room technologies an advantage.">
  • Exposure to high-end corporate environments.">
  • Outstanding verbal communication and interpersonal skills.">
  • Ability to liaise in a professional manner with relevant stakeholders.">
  • Demonstrated ability to use initiative, work autonomously and assume full responsibility for completion of tasks.">
  • Effective time management skills and the ability to organise and prioritise tasks to meet deadlines.">
  • Experience managing and supporting Audio Visual technologies in high profile events, presentations and meetings is required.">
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Benefits and Culture

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  • Flexible working environment.">
  • Fantastic culture; friendly, supportive team.">
  • Ongoing training and opportunities to grow your career.">
  • Immediate start.">

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