Membership Associate

4 days ago


South Melbourne, Victoria, Australia Costco Wholesale Full time

About the Role:

We are seeking a highly motivated and customer-focused Membership Clerk to join our team at Costco Wholesale Moorabbin. As a key member of our membership team, you will be responsible for providing exceptional customer service, processing membership applications, and maintaining accurate records.

Key Responsibilities:

  • Customer Service: Welcome and communicate with members and potential members, answering questions, resolving problems, and explaining membership, warehouse, and credit programs.
  • Membership Processing: Process new memberships and membership maintenance, including keying membership information into the computer, keeping logs and paperwork, and obtaining supervisor approvals when necessary.
  • Cash Handling: Collect membership dues, issue receipts, and operate a cash register.
  • Card Issuance: Issue membership cards using a computer, camera, and automated card printer.
  • Refund Counter: Assist at the refund counter as needed.
  • Store Maintenance: Clean the department, stock forms, and maintain printers.

Requirements:

  • Education: High school certificate or higher.
  • Licenses/Certifications: Responsible Service of Alcohol preferred but not essential.

What We Offer:

As a Membership Clerk at Costco Wholesale, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service and supporting the growth of our membership program.


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