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Retail Sales Associate

2 months ago

Melbourne, Victoria, Australia Deciem Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at our Flagship Australian store located in Fitzroy.

Key Responsibilities

  • Greet all customers with enthusiasm and professionalism, reflecting our company's vision through excellent service.
  • Determine customer needs and suggest relevant products by listening to their needs and sharing product knowledge acquired during brand training.
  • Ensure quality, customer service, and health and safety standards are met.
  • Deliver unparalleled customer service, educating customers about the world of beauty and skincare, our brands, and products.
  • Manage customer feedback and queries.
  • Operate POS systems and complete transactions accurately and efficiently.
  • Participate in inventory control and counts to ensure product stock is up to date.
  • Contribute to a positive, fun, and professional team environment.
  • Stay up to date with product knowledge, company information, launches, and campaigns.
  • Perform operational duties such as cash handling, restocking, and replenishing products.

Requirements

  • A love of beauty products and a passion for skincare.
  • Comfortable engaging customers and applying products while providing consultations.
  • Ability to multi-task while providing professional and outstanding customer service.
  • Effective time management and communication skills.
  • Attention to detail and problem-solving skills.

What You'll Gain

As a member of our team, you'll enjoy a range of benefits, including:

  • Unlimited access to an Employee Assistance Program.
  • Access to Development Grants and a LinkedIn Learning membership.
  • First dibs on new products.
  • A generous discount on our products for you, your family, and friends.