Digital Operations Strategist

1 day ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $250,000
Job Overview

This role involves providing strategic leadership and oversight of Digital Operations, with a focus on governance, coordination, and process improvement.

The ideal candidate will have strong leadership and influencing skills, with the ability to coordinate and align specialist teams to ensure robust and reliable Digital services that support our Digital Strategy.

  • Leadership & Governance: Provide strategic oversight and ensure strong governance of all Digital Operations activities, setting clear objectives, standards, and performance expectations within the matrix structure.
  • Operational Excellence: Establish, monitor, and continuously improve operational standards and procedures across Digital, ensuring reliable and secure system performance through influencing specialist teams and resources.
  • Delivery Leadership: Lead the Digital Technology operations value stream, ensuring that operational activities are prioritized and delivered with optimal efficacy.
  • Change Management: Ensure smooth adoption of new operational processes, tools, and technologies across Digital, upskilling Digital teams on operational best practices, playbooks, standards, and compliance requirements.
  • Incident Management & Resolution: Ensure incidents are managed effectively, with proper governance, prioritization, collaboration, and continuous improvement of incident response and resolution processes.
  • Cybersecurity & Compliance: Ensure cybersecurity is integrated into all operations, and that compliance measures are clearly defined and monitored.
  • Software Updates & Release Management: Govern and assure software update and release management practices, collaborating with specialists to align with best practice standards, minimal operational disruption, and risk mitigation.
  • Incremental System Enhancements: Drive prioritization, oversight, and effective governance of incremental system enhancements, ensuring alignment with business priorities and delivering measurable outcomes.
  • Device Management Governance: Ensure compliance with governance and standards for lifecycle management of user devices, ensuring compliance, security, and support levels are maintained effectively across specialist groups.
  • Capability & Quality Control: Provide oversight and governance ensuring quality standards, consistency of practices, and digital capability development across specialist skill teams within Digital Operations.

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