Support Specialist

7 days ago


Garden City, Victoria, Australia portier australia Full time

Job Overview

We are looking for a skilled Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing and packing e-commerce orders, and utilizing our technology systems to manage customer profiles and resolve issues.

About Portier Australia

Portier Australia is an innovative company dedicated to creating high-quality baby products that meet the needs of modern parents. We are committed to delivering excellent customer service and building long-lasting relationships with our customers.

Key Responsibilities:

  • Customer Service: Responding to customer enquiries, resolving customer issues, and providing product information.
  • Order Processing and Packing: Accurately and efficiently processing and packing e-commerce orders.
  • Technology Systems: Utilizing Shopify, Gorgias, and Loop to manage customer profiles, accounts, and order histories.
  • Logistics and Fulfillment: Overseeing logistics and fulfillment via Starshipit.

Requirements:

  • Experience: Previous experience in customer service and order fulfillment.
  • Communication Skills: Excellent written communication skills, as all queries will be responded to via email or chat.
  • Babywearing Knowledge: Passion for babywearing and knowledge of baby carrier products a bonus.
  • Attention to Detail: Strong attention to detail and organisational skills.
  • Problem-Solving: Excellent communication and problem-solving abilities.
  • Teamwork: Ability to work independently and as part of a small team.


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