Leading Network Operations Manager

1 week ago

Tasmania, Australia beBeeManagement Full time $120,000 - $145,000

Job Overview

We are seeking a highly skilled and experienced leader to join our team as an Operations Manager.

This is a leadership role accountable for managing a team of network engineers, technicians, and support staff to deliver operational excellence.

The successful candidate will be responsible for developing strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.

They will also execute customer operations policies and procedures, build and maintain positive relationships with customers, sub-contractors, and vendors.

In addition, they will lead process improvement initiatives and foster a culture of safety and continuous improvement.

Key Responsibilities

  • Manage a team of network engineers, technicians, and support staff.
  • Develop strategies for implementing operational efficiencies.
  • Execute customer operations policies and procedures.
  • Build and maintain positive relationships.
  • Lead process improvement initiatives.

Leadership & Approach

The Operations Manager will lead and manage cross-functional teams, ensuring they are fully trained and able to respond to any network issues promptly.

General Management Practices ITIL 4

  • Provide customers a single point of contact for operational issues.
  • Contribute to regular service reviews and other forums to ensure operational services and issues are managed successfully.
  • Oversee and maintain operational processes and disciplines needed to serve customers effectively.

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